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Severe reaction
Used this lotion on my 3yo and he instantly started crying “I’m burning”. He has severe eczema and I’m trying to find good lotions to help keep him moisturized. I’ve tried the soap and didn’t have this reaction. Unfortunately I can’t recommend the lotion.
Bend Soap Company
Maranda,
We are so sorry to hear about your little one’s severe reaction and the distress it caused. We know how difficult it can be to find relief for eczema, and we truly regret that this was your experience with our lotion. Your child’s comfort and well-being are of the utmost importance to us, and we deeply empathize with what you’re going through.
While we strive to make our lotion as gentle as possible, everyone’s skin pH is different, and reactions can occasionally occur. Based on feedback we’ve received from other customers, any discomfort or redness is often related to the pH level of the skin being too different from the pH of the lotion. This type of reaction is more common when lotion is applied immediately after bathing or showering when the skin is warm and the pores are open. We recommend waiting 10-15 minutes after bathing to let the skin cool and pores close before applying lotion.
For those with eczema or highly sensitive skin, we also recommend starting with a patch test when trying new products.
We understand how important it is to find products that work, and we’re here to help. Please don’t hesitate to reach out to us directly at info@bendsoap.com so we can assist you on this matter. Your feedback is invaluable and helps us improve as we continue to serve our customers better.
Thank you again for trusting us and for sharing your experience. We hope to have the chance to support your family’s skincare needs in the future.
